Grey Line
paytickets.ca

Click Here To Pay

frequently asked questions

paytickets.ca - general information

Information about browsers and pop-ups

Payment information - timelines, refunds and fees

Security information - email and credit card

Suspended driver's license


paytickets.ca - general information

What is paytickets.ca?
paytickets.ca is an online payment option where you can pay your provincial offences act violations (e.g. traffic tickets, speeding tickets, seat belt infractions, etc) and parking tickets for certain municipalities and court jurisdictions across Canada. paytickets.ca was developed by Royal Bank of Canada and Teranet Enterprises Inc. — two of Canada's top e-commerce organizations.

How does paytickets.ca work?

  1. Follow the steps on the paytickets.ca homepage
  2. You are prompted to enter your e-mail address and ticket information (e.g. Ticket Number/ Offence Number/ File Number)
  3. You can then initiate payment by entering your credit card information.
  4. The system validates the credit card, processes the transaction to the card company, and returns a unique confirmation number
  5. The system handles the remittance of funds to the relevant municipality and provides a data file of all paid ticket information to update the municipality's system.

How do I pay a ticket?
Follow the steps on the paytickets.ca homepage. Enter your ticket information and your valid credit card information.

What is the maximum number of tickets or dollar amount that I can pay?
There is no limit on the number of tickets you can pay; however, you will have to pay each ticket individually. A non-refundable handling fee applies to each transaction and the dollar amount for each transaction is subject to authorization by the appropriate credit card company.

What type of tickets can I pay?
You can pay provincial offences, such as speeding, seatbelt infractions, etc and municipal infractions such as parking tickets. On the paytickets.ca homepage under Step 1 — click on the type of fine you are paying (either speeding/traffic or provincial offences or parking). When you click on either speeding/traffic and provincial offences a list of court jurisdictions will appear under Step 2. When you click on parking a list of municipalities will appear under Step 2. If the court jurisdiction or municipality you're looking for is listed, continue to Step 3 to make your payment. If the court jurisdiction or municipality is not listed then please check your ticket for the payment options available in that location.

I don't see my municipality/court jurisdiction listed. What should I do?
We are continually adding municipalities and court jurisdictions to our payment list. Please contact the municipality/court jurisdiction to let them know you would like to pay your ticket online. For immediate payment options, check your ticket for the payment options available in that location.

What methods of payment are accepted?
Payment can be made by either Visa or MasterCard and in some locations by American Express. Currently, Paytickets is unable to process payment for debit or credit/debit (e.g. Visa debit) cards. In addition, if payment is being made by a pre-authorized credit card, be sure that sufficient funds are available otherwise payment will not go through. Use of pre-authorized credit cards is discouraged; if a refund were required it may prove difficult.


Information about browsers and pop-ups

What type of browser do I need to use this service?
Your browser must be able to handle 128-bit encryption. Versions of Microsoft Internet Explorer 5.5 through to 9 are supported as well as Chrome and Firefox.

What is a pop-up window?
A pop-up is a window that pops up (appears) either when a link or linked item or button is clicked. A pop-up may also be launched by some automatic mechanism within the application. They are commonly used to display announcements or advertisements. A pop-up is sometimes used as a small control panel conveniently separate from the main page. A pop-up is essentially the same as any other browser page except that typically it is much smaller and has content only with no web browser tool panels, no status bar, etc. In many cases there is no formal difference between a pop-up ad and a useful new window.

Why does this application need pop-ups?
The use of pop-ups by this application is for the input and display of information that is pertinent to your transaction. The use of pop-ups allows our application to provide navigation through the workflow of the site while maintaining the main page in the background for your convenience. No ads are displayed and nothing malicious is saved to your computer in the form of applications, programs or viruses.

How do I disable my pop-up blocker?
There are many different "pop-up blocker" programs available. The latest versions of Internet Explorer contain a pop-up blocker as does the "Google" tool-bar. Please refer to the instructions for your particular pop-up blocker to temporarily block pop-up for this site. The links below refer to sites with information on the most common browsers. You will need to suppress your pop-up blocker to enable this application to operate correctly. If your pop-up blocking software allows it, you may also be able to "Whitelist" this Web site.

Some links with more information:
Some questions and answers for the Google toolbar pop-up blocker
https://support.google.com/toolbar/answer/9171?hl=en

Using Internet Explorer to block or allow pop-ups.

http://windows.microsoft.com/en-ca/windows7/internet-explorer-pop-up-blocker-frequently-asked-questions

Information for Firefox users
https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting?esab=a&as=aaq

Netscape 7.2 pop-up blocking information
http://channels.netscape.com/ns/search/netscapefeatures.jsp

What is a "Whitelist"?
"Whitelist" - To place a name, e-mail address, Web site address, or program on a list of items that are deemed spam- or virus-free.
Many pop-up blockers support the ability to add Web sites to a list of known or trusted sites. When you visit these sites the pop-up blocker will permit pop-ups.

I use software that blocks / disables pop-up windows in my browser. Can I still use the paytickets.ca service?
To use the paytickets.ca service, you must enable pop-up windows. Your blocking software may provide an easy bypass mechanism while you are inside an active browser window, or you may need to change your browser, firewall, or other toolbar privacy configuration. For more information about enabling pop-ups, see "How do I disable my pop-up blocker?"

I clicked to pay and nothing happened — why?
To use the paytickets.ca service, you must enable pop-up windows. Your blocking software may provide an easy bypass mechanism while you are inside an active browser window, or you may need to change your browser, firewall, or other toolbar privacy configuration. For more information about enabling pop-ups, see "How do I disable my pop-up blocker?"

I get to Step 3, select Yes and nothing happens. What should I do?
After Step 3, a secondary window should pop up. If you don't see it, there may be third party software in your browser that is preventing pop-ups. Refer to "How do I disable my pop-up blocker?"

I receive the following error message when I enter in the ICON location Code and Offence Number, "File Number cannot be empty". I do not have a file number, what should I do?


This is a known issue that we are working to resolve. This behaviour may be related to the use of Internet Explorer 10. Please try again using a different browser such as Chrome, Firefox or IE9. Alternatively, try the following:

  1. Enter 19 zeros into the field in Section A
  2. Complete section B
  3. Select the "continue" button in Section B to proceed


Payment information - timelines, refunds and fees

Is there a charge to use the paytickets.ca service?
Yes. There is a non-refundable handling fee for using the paytickets.ca service - $1.50 for each parking ticket and $3.00 for each Ontario Provincial Offences Act fine.

What is the paytickets.ca refund policy?
You must contact the municipality or court jurisdiction listed on your ticket to request a refund. paytickets.ca can only process a refund when directed to do so by the appropriate municipality or court jurisdiction. To claim a refund, you will need proof of payment (either a printed paytickets.ca receipt or your credit card statement), as well as the original ticket. Please note that the paytickets.ca handling fee is non-refundable.

I lost my ticket, how can I make payment?
In such an event, please contact the municipality or court jurisdiction that issued the ticket. For a list of available contacts for locations that use paytickets.ca select either the PARKING or POA tab found under: http://paytickets.ca/contact/contact.shtml

The sample ticket image doesn't match the ticket I have, can I still make payment?
Occasionally, older tickets are replaced with a newer version of ticket. Paytickets may not have received copies of the latest tickets in circulation. You may try making payment through the site. If you encounter any problems contact the municipality or court jurisdiction from where the ticket was issued. For a list of available contacts for locations that use paytickets.ca select either the PARKING or POA tab found under: http://paytickets.ca/contact/contact.shtml

What if I make a mistake and enter the wrong amount?
If this happens before the transaction is accepted (before you receive confirmation of your payment) you can correct the amount online. If you have already received a confirmation (an on-screen receipt) you need to contact the appropriate municipality or court jurisdiction.

I'm paying for a Notice of Fine and Due Date, but it is not being accepted by the site. What should I do?
Processing of NFDDs has not been enable for all court jurisdictions. Please contact the court jurisdiction to let them know you would like to pay your ticket online or check the Notice for payment options available in that location.

I paid my ticket but I received a notice in the mail that the ticket wasn't paid. Why did this happen and what should I do?
It takes approximately 72 hours for the information to be updated in the municipality/court jurisdiction database. Contact the municipality or court jurisdiction listed on your ticket and provide them with the confirmation number printed on your paytickets.ca receipt.
Please note that any incorrect information entered by you about the payment (e.g. invalid ticket or file number or wrong amount) could cause your payment to be rejected by the municipality or court jurisdiction. If this happens, paytickets.ca will be instructed BY THE MUNICIPALITY OR COURT JURISDICTION to process a refund on your original payment. PAYTICKETS.CA WILL advise you by e-mail of the refund.

I paid my Ontario Provincial Offences Act violation (e.g. speeding ticket) through paytickets.ca. When will the payment be processed?
It takes up to three business days to process your payment and update the court records. It can take up to five business days to update the Ministry of Transportation records.

My license is suspended and I have just paid my fines through paytickets.ca. Is there anything else I need to do?
If your driver's license is suspended, you must contact your local Ministry of Transportation Office to have your driver's license reinstated.

My ticket payment is due today and I just paid my fine via paytickets.ca Does this mean my payment is late?
Payments received and processed by the municipality or court jurisdiction on or after the due date may result in increased fines or other collection actions being taken.

I entered my credit card information but I didn't receive confirmation that my payment was processed. How do I know if my ticket was paid? Should I enter my ticket and payment information again?
If you did not receive an online receipt, there may be a problem with your payment. You should contact the appropriate municipality or court jurisdiction to initiate an investigation on your payment. Please be sure to provide any relevant information, such as date and approximate time of payment, amount of payment, ticket number or offence file number as appropriate.

I didn't print my confirmation screen — can I get a copy?
Your online payment receipt cannot be reproduced. To confirm payment of a ticket please contact the municipality or court jurisdiction printed on your ticket.

I didn't get an email receipt even though I entered my email address — can you re-send it?
If you did not receive an email confirmation, it may be that you did not enter your email address or you entered an incorrect email address. We are unable to reproduce an e-mail receipt. To confirm payment of a ticket please contact the municipality or court jurisdiction printed on your ticket.

Can I do an inquiry on a ticket I previously paid through paytickets.ca?
At this time you cannot do an inquiry on a previously paid ticket. To confirm payment of a ticket or to get information on a ticket please contact the municipality or court jurisdiction printed on your ticket.


Security information - email and credit card

Why do I need to provide an e-mail address? I don't want to receive unsolicited e-mails.
We ask for your valid e-mail address in order to contact you in the event of a refund. If for some reason the municipality or court jurisdiction should reject your payment, they will instruct paytickets.ca to reverse your payment. When this happens, paytickets.ca processes a refund and advises you by e-mail, providing other instructions for further action. We will not use your e-mail address to send you any unsolicited mail.

How do I know the credit card I used to pay my ticket is safe?
Royal Bank of Canada (RBC) is committed to providing a secure environment that protects your personal information. RBC selected Teranet to process the payments because of Teranet's experience and expertise in operating e-government services in a secure environment. Please refer to our security statement for more information.

How does paytickets.ca protect my privacy?
Protecting your privacy and safeguarding your personal information is of utmost importance to us. In order to fulfill this commitment, we have developed a series of policies and practices that govern the protection and use of your information. We utilize state-of-the-art technologies and maintain current security standards and physical, electronic or procedural safeguards to ensure that your personal and financial information is protected against unauthorized access or disclosure and inappropriate alteration or misuse. All data in the paytickets.ca system is stored and communicated using state-of-the-art encryption. Our employees, and the employees of our service partner, Teranet, are guided by a set of privacy principles and are required as a condition of employment to respect and maintain the security of your information. The core tenet of our policies and practices is that you control how your information is used and who has access to it. Without your consent, no one can access or use your personal information for purposes other than as stated in the Privacy Policy.

Does paytickets.ca store my personal information in a secure environment?
Yes. The paytickets.ca system stores all sensitive personal information in an encrypted form (e.g. credit card number).


Suspended driver's license

My license is suspended and I have just paid my fines through paytickets.ca. Is there anything else I need to do?
If your driver's license is suspended, you must contact your local Ministry of Transportation Office to have your driver's license reinstated.