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Accountability
RBC is responsible for all personal information in our control. If you have any questions about the manner in which your information is handled, for further information: http://www.rbc.com/customercare/.
Identifying Purposes
At or before the time your information is collected, RBC will identify to you the purposes for which your information is collected and will explain the purposes clearly and accurately. Where we need to use or disclose your information for a new purpose which we had not identified previously, before using or disclosing that information for the new purpose, we will identify the new purpose and obtain your consent.
Consent
RBC will not collect, use or disclose your information without your prior knowledge and consent or as required by law. You can withdraw the consent you have provided for the use or disclosure of your information, subject to legal or contractual restrictions as well as reasonable notice. RBC will explain to you the consequences of such withdrawal - for example, we may be unable to provide this service (eg. process your transaction) if you withdraw your consent to the use of your information.
Limiting Collection
RBC will limit the type and amount of information which we collect to that which is necessary to fulfil the purposes we have identified to you.
Limiting Use, Disclosure, and Retention
RBC will not use or disclose your information for purposes other than those for which it was collected, and which we identified to you, except with your consent or as required or permitted by law. We will retain your information only for as long as is necessary to fulfill the purposes for which your information was collected. We will not disclose your information to any other individual or entity outside of RBC, its affiliates or suppliers.
Accuracy
RBC will ensure that your information is as accurate, complete, and up-to-date as is necessary to fulfill the purposes for which it will be used.
Safeguards
RBC will protect your information using security safeguards which are appropriate to the sensitivity of your information. For more information on the security safeguards which we employ, please read our Security Policy.
Openness
RBC is open about our policies and practices with respect to the management of your information. We invite you to review the detailed Privacy Policy of RBC which is located. Otherwise, you may call 1-800-769-2511 to obtain information regarding the management by RBC of your information.
Individual Access
Where you provide RBC with a written request and upon reasonable notice, we will advise you as to whether we maintain information about you and the manner in which it has been used. Where possible, we will give you access to the information to which you have requested access. If we are unable to provide you with such access, we will advise you of the reason for this. You may challenge the accuracy and completeness of your information and, where you demonstrate that your information is inaccurate or incomplete, we will amend it as appropriate.
Challenging Compliance
If you have any questions regarding compliance with this Privacy Policy, you can contact the RBC Customer Relations Centre: E-Mail
http://www.rbc.com/customercare/ Telephone
1-800 ROYAL ™ 4-0 (1 800 769-2540) Fax
(416) 974-3561 Mail
Customer Relations Centre
Royal Bank of Canada
P.O. Box 1, Royal Bank Plaza
Toronto, ON M5J 2J5